Terms & Conditions

Effective Date: 07/06/2025
Platform: Rosgay Shop ("we", "us", "our")

By accessing or using Rosgay Shop, you ("user", "customer") agree to comply with and be bound by the following Terms & Conditions. If you do not agree to these terms, please do not use our services.

1. Eligibility

You must be at least 13 years old to use our platform. By using our services, you confirm that:

  • You have the legal capacity to enter into a binding contract.

  • You are not barred from using the platform under applicable law.

2. Service Description

Rosgay Shop provides [e.g., digital goods, social media services, gaming top-ups, etc.]. All purchases are final unless otherwise stated. Some services may be dependent on third-party providers.

3. Payment & Pricing

  • All prices are listed in [NPR/USD/etc.], and we reserve the right to change pricing at any time without prior notice.

  • Payment must be made using supported methods (eSewa, Khalti, Fonepay, etc.).

  • Orders will not be processed until full payment is received and verified.

4. Invalid Payment Screenshots

  • Uploading fake, edited, or reused payment screenshots is strictly prohibited.

  • If a user uploads an invalid or reused screenshot, we reserve the right to:

    • Temporarily or permanently ban the account.

    • Forfeit any valid balance remaining in the account. No refund will be provided.

5. Order Processing

  • Orders are usually processed automatically or manually depending on the service type.

  • Delays may occur due to system errors, third-party issues, or maintenance.

  • If your order is stuck or fails, contact support with the transaction ID and proof of payment.

6. Refund Policy

  • No refund will be provided once the order is successfully placed or being processed.

  • Refunds are only applicable for:

    • Failed orders not resolved within [x] hours.

    • Overpayment or duplicate payment (with valid proof).

  • Refunds are processed to the original payment method or as shop credit.

7. Account Termination

We reserve the right to suspend or terminate accounts without prior notice if:

  • You violate any part of these Terms.

  • Fraudulent activity is detected.

  • Abuse or spam is reported from your account.

8. Limitation of Liability

Rosgay Shop is not responsible for:

  • Any direct or indirect damages caused by the use of our services.

  • Any account bans, suspensions, or penalties that occur due to usage of purchased services (e.g., Facebook, Instagram, gaming platforms).

9. Privacy

Your personal data (name, contact info, transaction history) is kept confidential and used solely for service fulfillment and support. We do not sell or share data with third parties.

10. Modifications

We may update or change these Terms & Conditions at any time. Continued use of the platform implies acceptance of any updates.

11. Contact

If you have any questions or concerns about these Terms, reach out to us via:
📧 Email: legal@rosgayshop.com